My IT Skills Portfolio
Summary:
Self-motivated IT professional with over 5 years of experience in providing technical support
and developing secure web applications. Skilled in building responsive websites using HTML,
CSS, and Azure Static Web Apps, with a strong focus on deploying optimized, user-friendly
solutions. Proven track record in managing complex IT systems, resolving technical issues, and
enhancing end-user productivity in high-demand environments.
The website that you are viewing now is a testament to my dedication to continious learning and development in the field of web technologies.
IT Skills:
Operating Systems & Environments: Windows Server, Windows 10/11, macOS, Linux
Security Technologies:Microsoft Endpoint Manager
Cloud Services: Microsoft 365, Azure Active Directory, Cloud Security, Intune Management
Applications & Tools: Microsoft Office Suite, ServiceNow
Programming & Markup Languages: HTML5, CSS3, JavaScript
Cloud Platforms: Azure Static Web Apps
Version Control: Git, GitHub
IDEs & Code Editors: Visual Studio, Visual Studio Code
Deployment & CI/CD: GitHub Actions
Other: DNS Configuration, SSL/TLS, Troubleshooting
Education
Bachelor of Professional Studies in Information Technology, 2024
University of Memphis - Memphis, TN
Associate's Degree in Computer Engineering Technology, 2018Southwest Community College - Memphis, TN
Certifications
ITIL Foundation Certification
Microsoft Certified Professional (MCP)
Microsoft Technology Associate (MTA)
Microsoft Office Specialist (MOS)
HDI Support Center Analyst (HDI-SCA)
Languages
Spanish (Fluent)
Ruby on Rails Developer| Remote:
Fitness Tracker project
January 2025 - Present
Designed and debugged the WaterLogs feature of a Ruby on Rails application,
resolving a Zeitwerk: :NameError caused by a file naming and class definition issues.
Analyzed server logs to diagnose a 204 No Content response and implemented
proper rendering logic in the index action of the WaterLogsController.
Ensured alignment with Rails conventions, including proper file structure,
controller naming, and autoloading requirements.
Created and tested a dynamic index.html.erb view to render a
user-friendly interface for the WaterLogs page.
Freelance Web Developer:
Self-Driven Project | Remote
August 2024 - Present
Designed, developed, and deployed a personal website using HTML5, CSS3, and
Configured custom domain (geekyyey.io) and set up SSL certificates to enable secure HTTPS access.
Implemented 301 redirects using staticwebapp.config.json for SEO optimization
and improved user navigation.
Utilized Visual Studio Code and Visual Studio IDE for project development,
debugging, and code optimization.
Managed version control using Git and GitHub, tracking changes and collaborating on
updates across multiple versions.
Automated deployment using GitHub Actions, ensuring continuous integration and
streamlined deployment processes.
Troubleshot and resolved DNS configuration issues, reducing website downtime and
improving site availability.
Professional Experience
Senior Leadership Support Specialist
October 2019 - Present
Provide comprehensive on-site and remote IT support, specializing in software, networking, and security solutions.
Ensure strict adherence to international security compliance during software installations, enhancing data protection across multiple regions.
Use Microsoft Endpoint Manager to manage security protocols and operations, including user account settings, multi-factor authentication resets, device management, and software licensing.
Collaborate with the IT Network Infrastructure team to configure VPN firewalls and enhance authentication security through Sedgwick's Azure platform.
Execute data migrations and user account management in Active Directory, prioritizing security and data integrity.
Support IT Security projects to fortify security measures across computer systems, ensuring compliance with organizational standards.
Technology Service Analyst
September 2018 - September 2019
Delivered targeted technology solutions, focusing on the diagnosis and resolution of software, hardware, and security issues.
Documented and escalated critical incidents, providing insights into security trends and system outages to support continuous improvement.
Maintained compliance with security protocols during software installations and data management operations, safeguarding sensitive information.
Bilingual (Spanish) Service Desk Support Agent
March 2015 - September 2018
Provided troubleshooting support and security update deployments using remote support tools and SCCM.
Administered user accounts in Active Directory, focusing on security updates and adherence to established protocols.